ANIT is a Ticket Management & Notification Tool designed to centralize how teams handle requests, incidents, and communications across the organization. From tracking support tickets to managing critical incident alerts, this tool simplifies the entire process—ensuring clarity, accountability, and faster resolution. the go-to platform for both seekers and property owners.

• IT Helpdesk : Log and manage technical issues.
• Customer Support : Track and resolve customer requests.
• Operations : Manage incidents and ensure timely follow-ups.
• Incident Teams : Streamline major incident notifications.

🌍 Why It’s Essential Today

🔗 No More Disconnected Communications

Currently, there's no single platform to send and manage Major or Critical Incident communications. Teams rely on tools like Outlook or manually update tickets—leading to disjointed messages and high risk of human error.

Our tool changes that by offering:

• A unified communication platform for all Major and Critical incidents
• Seamless mass notifications to all subscribed users
• Clear, automated messaging with custom templates
• One source of truth for incident status and updates

⭐ Key Features

Track and manage tasks, incidents, and requests in one structured platform with full transparency.

✅ Centralized Ticket Management

All Major and Critical incident alerts are now sent via this tool—no more separate emails or fragmented updates.

📢 Unified Notification System

All Major and Critical incident alerts are now sent via this tool—no more separate emails or fragmented updates.

🔔 Multi-Channel Communication

Send notifications instantly through: • Email • SMS • IVR Calls (if enabled)

🎯 Customizable Notification Templates

Create message formats tailored to the type of incident or business area, ensuring the right information reaches the right people.

🌍 Subscription-Based Notification Management

Users can manage their own preferences via a web-based portal: • Subscribe or unsubscribe to specific service categories, business units, or locations • Get only the updates that matter, when they matter

⚙ Independent Yet Integrated

The notification portal operates independently from your ticketing systems, but stays in sync with the data—ensuring flexibility without breaking existing workflows.

📍 Real-Time Map View

Visualize raised tickets on a live map, categorized by priority—perfect for field and regional service operations.

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🚀 What You Gain

• Faster incident communication
• Reduced risk of missed alerts
• Streamlined, standardized notifications
• Greater transparency and accountability across regions
• Better coordination during critical events

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Ready to simplify incident management and communication across your organization? Get started with ANIT and experience unified Ticketing & Notification Tool today.